What kind of wicks do you use?

We use sustainably sourced, clean-burning wooden wicks made from wood mills in the USA and maintain an FSC certification and practice environmentally-friendly forestry standards.

How can I maximize my burn hours?

On your first burn, allow the candle to burn for 2 to 4 hours (or until the entire top layer of wax melts completely edge-to-edge). This establishes a proper "wax memory" and prevents tunneling. For all future burns, never burn your candle for more than 4 hours at a time. Always place your candle on a heat-resistant surface away from drafts.

When do I trim my wick?

After your initial burn and for all future lightings, gently trim your wooden wick down to roughly 1/4 inch before lighting to ensure a clean, steady flame.

How do I know when my candle is finished?

Once your candle reaches about 1/4-1/2 inch of remaining wax, it is time to discontinue use.

What can I do with my empty glass jar?

Our heavy matte black vessels are built to last and designed to be upcycled. To remove the final bit of wax, place the jar in the freezer overnight; the remaining wax will easily pop out. Wash gently with warm water and soap, and repurpose your vessel as a plant propagation station, desk organizer, or vanity or candy jar.

Where are your products made?

Every candle is meticulously hand-poured in small batches in our Midwest studio.

How long does it take to process an order?

Because every candle is handcrafted in small batches, orders typically process within 2 to 4 business days. Once your order is packaged, you will receive a tracking confirmation email. (Please allow up to 48 hours for tracking to go live in the carrier's system).

Where do you ship from?

We ship directly from our studio in the Midwest to addresses within the contiguous United States.

I forgot to add my discount code / I need to update my shipping address!

If you need to make urgent updates to your order or apply a discount, please email us immediately at crownandrootbotanica@gmail.com with your order number. While we cannot guarantee changes once an order has entered fulfillment, we will do our absolute best to help.

Can I include a gift message?

Yes! You can add a custom gift note at checkout. For that extra touch of luxury, all orders arrive beautifully packaged without pricing receipts included inside.

What is your return policy?

We accept returns on unopened, unlit candles in their original condition within 14 days of delivery (customers are responsible for return shipping costs). To maintain our rigorous quality and safety standards, we cannot accept returns or exchanges on candles that have been burned or lit.

My candle arrived damaged. What should I do?

We package our heavy glass vessels with great care, but transit accidents occasionally happen. If your order arrives damaged, please email clear photographic evidence of the damage and packaging to crownandrootbotanica@gmail.com within 14 days of delivery, and we will promptly send you a replacement.

My package says delivered, but I don't have it!

Sometimes carriers prematurely mark packages as delivered or drop them nearby. Please allow 48 hours for it to turn up. If it still hasn't arrived after a week, reach out to us at crownandrootbotanica@gmail.com and we will assist you in sorting it out with the courier.