Shipping & Returns Policy

Shipping Policy

Domestic Shipping (Continental US)

We currently ship to addresses within the contiguous United States. At this time, we are unable to ship to P.O. Boxes, APO/FPO addresses, or international destinations (including orders via freight forwarders).

  • Processing Times: Because every candle is meticulously hand-poured in small batches in our Midwest studio, orders typically process within 2 to 4 business days. Orders placed on weekends or holidays will begin processing on the next business day.

  • Transit Times & Tracking: Standard ground shipping transit times vary by destination (typically 3–6 business days once handed to the carrier). Tracking notifications will be sent when your order is processed. Please allow up to 48 hours for tracking to go live in the carrier's system once you receive your confirmation.

Important Shipping & Delivery Guidelines

  • Lost or Stolen Packages: Crown & Root Botanica is not responsible for lost or stolen packages once a package is confirmed as delivered by the carrier. Please ensure you provide a secure and accurate delivery address. If tracking shows your package has been delivered but you cannot locate it, please reach out directly to the courier to file a claim.

  • Incorrect Addresses: It is the customer’s responsibility to ensure the accuracy of the shipping address at checkout. We cannot be held liable for packages shipped to incorrectly entered addresses.

Damaged Items

We take immense care in packaging our heavy glass vessels and natural bamboo lids so they safely withstand transit. However, if your order arrives damaged:

  1. Take clear photographic evidence of the damaged candle and its packaging.

  2. Email the photos to us at crownandrootbotanica@gmail.com within 14 days (2 weeks) of delivery.

  3. Once verified under our shipping insurance, we will promptly ship a replacement candle at no additional cost to you.

Returns & Exchanges

Because our candles are handcrafted small-batch luxury goods:

  • Unused Items: We accept returns on unopened, unlit candles in their original condition within 14 days of delivery. Customers are responsible for return shipping costs.

  • Lit or Used Candles: To maintain our strict quality and safety standards, we cannot accept returns or exchanges on candles that have been burned, lit, or used.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

If you have any questions or need assistance with your order, please reach out to us at crownandrootbotanica@gmail.com.